Refund and Returns Policy

Last Updated: October 7, 2025

Thank you for choosing suitsformations.com for your business needs. We specialize in providing virtual products and services to help you with your business formation in the Netherlands.

Given the digital nature of our products, our refund and return policy is as follows:

1. The Right of Withdrawal (Cooling-Off Period)

As a consumer in the European Union, you generally have the right to a 14-day “cooling-off” period to withdraw from a purchase for any reason.[1][2] However, for digital content and services that are delivered immediately, this right can be waived.

By purchasing our virtual products and agreeing to their immediate delivery, you acknowledge and consent to the waiver of your 14-day right of withdrawal.[2] This means that once you have accessed or downloaded the digital product, you will no longer be eligible for a refund based on a change of mind. We implement this policy because it is impossible to “return” a digital product after it has been delivered.

We will always ask for your explicit consent to waive your withdrawal rights before you finalize your purchase.

2. When are Refunds Possible?

We are committed to providing high-quality and reliable virtual products. You are entitled to a refund or a replacement in the following situations:

  • Non-Delivery of the Product: If you do not receive a link to download or access the product within a reasonable timeframe after your purchase, please contact our support team. We will investigate the issue and, if we cannot resolve it, a full refund will be issued.
  • Major Defects: If a digital product is faulty, not as described, or does not perform as advertised, you have the right to request a repair, replacement, or, if those are not possible, a refund.[3] We offer a two-year guarantee for the conformity of our digital products, in line with EU regulations.[1][2]

3. How to Request a Refund

To request a refund, please contact our customer support team at [Your Email Address] within 14 days of your purchase.

In your email, please include the following information:

  • Your order number
  • The date of purchase
  • The reason for your refund request (e.g., non-delivery, technical issue)
  • Any relevant evidence, such as screenshots of the issue

Our team will review your request and get back to you within [Number] business days.

4. Processing Refunds

If your refund request is approved, the refund will be processed and a credit will automatically be applied to your original method of payment within [Number] business days.

5. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at contact@suitsformations.com